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Salon Policies

No stress—just an alphabetized list of a few things we thought you should know before your visit.



Plans change. Kids get sick. Car trouble happens. We get it—at some point, you might need to change or cancel your appointment with us. Because of the busy schedule each of our stylists maintains, however, we do ask that you give us 24 hours of advance notice.


Please note: Our appointment slots are reserved just for you. If an appointment is cancelled or rescheduled without 24 hours of advance notice, we reserve the right to charge 50% of your service fee. In the event of a “no-show” (i.e. a missed appointment without any prior notification), we reserve the right to charge 100% of your service fee. These payments will be collected at the time of your next appointment.



Don't you hate it when you forget an appointment? To keep that from happening, we've created the following system:


48 hours before your appointment: We'll send you an email. One click confirms your appointment. That's it!


24 hours before your appointment: Forgot to confirm via email? No worries—we'll give you a follow-up phone call. If you need to cancel, now is the time to let us know.


After we’ve sent our two notifications, it’s up to you to remember the date and time of your appointment. If your contact information ever changes, please get in touch with PIN as quickly as possible—we’ll update our database to ensure there’s no missed communication.



We gladly accept Visa, MasterCard, American Express, Discover, and good old-fashioned cash. No personal checks, please, but Tweets or Yelp reviews about how fantastic your hair looks after leaving the salon are more than welcome.



Because we are a small business, all product sales are final. The refund of defective merchandise is our only exception.


Thank you for supporting small business!



Sunday + Monday:

We are closed to recharge our creative batteries


Tuesday + Wednesday:

9 am - 7 pm



9 am - 8 pm



9 am - 7 pm



8 am - 6 pm


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